Delivery Terms

Delivery costs

UK £5.99 for orders up to £150.00, Free shipping over £150.00

All other countries - shipping is calculated at checkout based on your shipping  address and weight of items in the basket.

Republic of Ireland - please read for new info on shipping weights

Delivery Times

UK Delivery

All our shipping is sent Tracked to ensure you receive your goods securely and timely. If it is over a certain value we will send it Tracked with a Signature.

We have recently switched to Royal Mail who offer 24hr Tracked & Signed delivery from Monday to Saturday. We can't offer time slots or weekday only deliveries as Royal Mail will deliver this on your usual post delivery.

We don't accept responsibility for delivery to building sites as we can't guarantee who will sign for it and unfortunately previous deliveries have gone missing due to this. If you choose to use a building site address and it is shown as delivered on tracking, we will not accept any liability if you were not the person who received it.

If you enter an incomplete address on your order and the order is returned to us, you will need to pay the outbound shipping cost for the second shipment of it to you.

International Delivery - the same terms apply but with a guideline delivery time of up to 1-2 weeks days depending on your country.

 

Delivery queries

Any issues with delivery of goods, damages, incorrectly sent items must be notified to us within 14 days, this is the customer's responsibility.

For damages - you need to take images of the damage to the item and/ or packaging to support the complaint with the courier and send to info@tftools.co.uk with your order number (starts TFT).

The items must remain unused, in original packaging and in resalable condition for us to provide a resolution.

If it is after 14 days or the items has been used, this will be considered acceptance of the goods as received.