The address to send back to is: TF Tools Ltd, J E M House,Little Mead Industrial Estate, Alfold Rd, Cranleigh GU6 8ND

Your return will be processed when we receive the item back at TF Tools within 2-3 working days.

Returns 

You have 14 calendar days from the day after you receive all goods in an order to return them. 

You are responsible for return postage, we advise sending goods by Royal Mail Tracked & Signed For, as we can not be held responsible for goods which go missing on their way back to us. Unless the goods are faulty, in which case we will refund the postage to you.

We will provide a refund within 14 days of receiving the goods, assuming they are in resaleable condition, including undamaged packaging. 

After 14 days, we will issue a store credit instead of a refund.

Exchanges

We now can accept exchange requests.

Please write the Item/Size/Colour/Side you want to exchange for - we will let you know on receipt of your return, if we have stock.

We will send you a payment link for shipping to send out the exchange item when your return has been processed.

Please allow 2-3 working days, we will contact you by email.

Returns received after the 14 day period will be eligible for store credit only which will be issued by an e-gift card to the email address on the original order. 

Email us info@tftools.co.uk with the order number starting TFT & attach images of the issue. We can then look into the warranty claim with you :-)

Have a read over our Blog series - Toolbelts -where to start we discuss the parts of the Toolbelt, Off the shelf V. Build your own & Suspenders systems

We ship on Royal Mail 24hr Tracked & Signed in UK. Cut off is 12 noon for same day dispatch. International orders 5-7 days

Yes! Just complete the return slip sent with your order. We will email you within 48hrs of receiving it to confirm exchange details

We are online only but we do offer 14days returns if you need to exchange or return any items :-)

We really appreciate your support! We have a TF Rewards scheme where you earn cashback on orders, we also send a sticker & Tony Chocoloney's in each order.