Returns & Exchanges

Returns & Exchanges

We offer returns within 14 days for a store credit, refund or exchange. They must be in a new and unused condition with labels still attached.

You can start your Return Request on Your Account/Orders on our website

Manage order/ Request Return & select the item you want to return. 
Add notes if you would like to exchange item, store credit or refund.

Your return will be processed when we receive the item back at TF Tools within 2-3 working days. Return /Exchange fee is £4.99 which covers the shipping of the return & also an exchange.

There is a 3% restock fee on refunds to cover our admin time & transaction fee costs.

If you have opted for an exchange, we will then send a payment link for payment for a delivery charge to be able to send the item out to you.

For international orders - please email us for an alternative postal return address as courier's often won't accept PO Box address outside the UK.