Frequently Asked Questions
Products
When will a product be back in stock?
When will a product be back in stock?
We receive weekly deliveries from our suppliers, so items are typically restocked quickly. You can sign up for stock alerts on the product page to receive an email notification as soon as the item is available again.
What belt size do I need?
What belt size do I need?
Please refer to the brand size guide on the product page
Each person's physique is different, so it's important to measure and ensure the belt fits snugly around the middle for proper support. If in doubt go up a size.
What's the best toolbelt for me?
What's the best toolbelt for me?
We have written up some awesome Blog posts on Toolbelt guides to help you choose the best set up for you
Product Advice
Tell me more about Martinez Hammers
Tell me more about Martinez Hammers
Read our guide - Martinez Tools Buying Guide
Delivery
How long does delivery take?
How long does delivery take?
We dispatch same day until 12 noon Mon to Fri with Royal Mail Tracked 24hr. International orders Royal Mail can be 7-10 days, DHL 2-3 days.
The most current information is on your tracking link we send to you on order dispatch.
We suggest waiting up to 5 days for UK shipments and 2 weeks for international before we investigate this further.
Returns and Refunds
How do I return a product?
How do I return a product?
We offer returns within 14 days for a store credit, refund or exchange. They must be in a new and unused condition with labels still attached.
You can start a Return Request on Your Orders on the site.
More info
Warranty
How long is my warranty?
How long is my warranty?
All items have a 1 year warranty as standard. However some brands have longer. Find out more about warranties here.
TF Rewards
How do rewards work?
How do rewards work?
Earn reward points on every purchase. Redeem for discounts on future purchases. Sign up to start earning straight away, Find out more.
Discounts
Do you have any special offers/discounts?
Do you have any special offers/discounts?
We send out a branded sticker and Tony Chocoloney chocolate on every order.🎉
We are only a small business, and haven't got the margins larger companies do. We offer the best price online so that it is available to everyone at the outset.
You can sign up to TF Rewards to earn reward points on every purchase. You can then redeem for discounts on future purchases. Sign up to start earning straight away, Find out more.
