Returns 

You have 14 calendar days from the day after you receive all goods in an order to return them. 

You are responsible for return postage, we advise sending goods by Royal Mail Tracked & Signed For, as we can not be held responsible for goods which go missing on their way back to us. Unless the goods are faulty, in which case we will refund the postage to you.

We will provide a refund within 14 days of receiving the goods, assuming they are in resaleable condition, including undamaged packaging. 

After 14 days, we will issue a store credit instead of a refund.

Exchanges

We now can accept exchange requests.

Please write the Item/Size/Colour/Side you want to exchange for - we will let you know on receipt of your return, if we have stock.

We will send you a payment link for shipping to send out the exchange item when your return has been processed.

Please allow 2-3 working days, we will contact you by email.

Returns received after the 14 day period will be eligible for store credit only which will be issued by an e-gift card to the email address on the original order. 

We don't accept responsibility for delivery to building sites as we can't guarantee who will sign for it & unfortunately previous deliveries have gone missing due to this.

If you choose to use a building site address & it is shown as delivered on tracking, we will not accept any liability if you were not the person who received it.

If you enter an incomplete address on your order & the order is returned to us, you will need to pay the outbound shipping cost for the second shipment of it to you.

Any issues with delivery of goods, damages, incorrectly sent items must be notified to us within 14 days, this is the customer's responsibility.

For damages - you need to take images of the damage to the item and/ or packaging to support the complaint with the courier and send to info@tftools.co.uk with your order number (starts TFT).

The items must remain unused, in original packaging and in resalable condition for us to provide a resolution.

If it is after 14 days or the items has been used, this will be considered acceptance of the goods as received.