Expert Help

Team TF offers genuine expert advice before you buy, and renowned after-sale care including stress-free warranty management.

Get in touch with the team on live chat, socials or email or check out our FAQ's below.

Frequently Asked Questions

Products

When will a product be back in stock?

We receive weekly deliveries from our suppliers, so items are typically restocked quickly. You can sign up for stock alerts on the product page to receive an email notification as soon as the item is available again.

What belt size do I need?

Please refer to the brand size guide on the product page

Each person's physique is different, so it's important to measure and ensure the belt fits snugly around the middle for proper support. If in doubt go up a size.

What's the best toolbelt for me?

We have written up some awesome Blog posts on Toolbelt guides to help you choose the best set up for you

Product Advice

Tell me more about Martinez Hammers

Read our guide - Martinez Tools Buying Guide

Delivery

How long does delivery take?

We dispatch same day until 12 noon Mon to Fri with Royal Mail Tracked 24hr. International orders Royal Mail can be 7-10 days, DHL 2-3 days.

The most current information is on your tracking link we send to you on order dispatch.

We suggest waiting up to 5 days for UK shipments and 2 weeks for international before we investigate this further.

Returns and Refunds

How do I return a product?

We offer returns within 14 days for a store credit, refund or exchange. They must be in a new and unused condition with labels still attached.

You can start a Return Request on Your Orders on the site.
More info

Warranty

How long is my warranty?

All items have a 1 year warranty as standard. However some brands have longer. Find out more about warranties here.

TF Rewards

How do rewards work?

Earn reward points on every purchase. Redeem for discounts on future purchases. Sign up to start earning straight away, Find out more.

Discounts

Do you have any special offers/discounts?

We send out a branded sticker and Tony Chocoloney chocolate on every order.🎉

We are only a small business, and haven't got the margins larger companies do. We offer the best price online so that it is available to everyone at the outset.

You can sign up to TF Rewards to earn reward points on every purchase. You can then redeem for discounts on future purchases. Sign up to start earning straight away, Find out more.