International - shipping is calculated at checkout based on your shipping address and weight of items in the basket. We offer Tracked postal & DHL Express services world wide.
DHL you can pay for your customs & taxes at checkout. To see these costs, head to the checkout page & enter your address, all costs are shown in Shipping methods.
Delivery Times
UK Delivery
All our shipping is sent Tracked to ensure you receive your goods securely and timely. If it is over a certain value we will send it Tracked with a Signature.
We have recently switched to Royal Mail who offer 24hr Tracked & Signed delivery from Monday to Saturday. We can't offer time slots or weekday only deliveries as Royal Mail will deliver this on your usual post delivery.
We don't accept responsibility for delivery to building sites as we can't guarantee who will sign for it and unfortunately previous deliveries have gone missing due to this. If you choose to use a building site address and it is shown as delivered on tracking, we will not accept any liability if you were not the person who received it.
If you enter an incomplete address on your order and the order is returned to us, you will need to pay the outbound shipping cost for the second shipment of it to you.
If you choose a Safe Delivery, or have an agreement with your postie for leaving parcels we are only responsible for delivery to the address location with GPS & photo evidence.
International Delivery - we use Royal Mail & DHL Express Worldwide the same terms apply but with a guideline delivery time of up to 1-2 weeks days depending on your country.
Delivery queries
Any issues with delivery of goods, damages, incorrectly sent items must be notified to us within 14 days, this is the customer's responsibility.
For damages - you need to take images of the damage to the item and/ or packaging to support the complaint with the courier and send to info@tftools.co.uk with your order number (starts TFT).
The items must remain unused, in original packaging and in resalable condition for us to provide a resolution.
If it is after 14 days or the items has been used, this will be considered acceptance of the goods as received.
International Customers -Taxes & Duties
We really value your support internationally and we want to work hard to continue you to bring you the best tools we can offer worldwide.
We offer Tracked Postal shipping - no taxes or duties are included but you will be charged prior to delivery in your country.
DHL Express includes Duties & Taxes Paid - you can see how much this is on the checkout page after you enter your shipping address. If you pay DHL DDP at checkout you won't need to pay any extra prior to delivery.
Can I reclaim delivery costs and import fees?
Customs duty and import VAT on goods are repayable if you think you’ve been overcharged on delivery for an item. If this is the case you can apply to reclaim the money. Unfortunately it is unlikely you will be able to reclaim courier handling fees or the cost of sending the item back if you’ve paid to collect it.
If you have decided to pay to collect your items but wish to return the item at your own expense, the retailer you bought from should refund you the full amount for the items. You can then fill out customs forms to claim back import VAT and customs duties.
Seeking a refund on the VAT and import charges paid may be difficult though. To claim a refund on customs duties for goods that you have returned you’ll need to fill out different customs forms based on the courier that delivered your items:
- You can use form BOR 286 to reclaim import VAT and customs duties if your items were delivered by Royal Mail or Parcelforce.
- For other couriers you can use form C285.
Full article here
Delivery outside the UK is approx 7-10 days, tracking will link to your local country courier. Customs delays are happening in some countries, please bear with this process and keep an eye on your tracking link.