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How quick is delivery?
If you can add an item to your basket it means it is in stock - Yey!
Dispatch is within 2 working days (Mon to Fri)
Domestic shipping - Royal Mail 24hr Tracked & Signed service between Mon to Sat.
International shipping - UPS or Postal services Tracked
We will always send you tracking information for your order the day it is shipped.
Check your Junk folder, sometimes TF emails end up there especially on Hotmail accounts.
Full Delivery info & costs is on this page
Can I change my delivery address?
If you have placed an order and need to change your address, we are unable to alter your order after it has been processed and confirmed on email.
We have recently changed our pick and pack process to get orders out as quickly as possible as we know this is important to you guys.
As a result, we can’t amend orders after they have been placed as it would stop the whole packing process to locate individual orders which we don’t have resources to do.
How much is shipping?
We ship worldwide!
UK Shipping is £5.99 for orders under £150.00 and Free over this amount.
International Shipping is calculated by the weight of the items in your basket and your address.
Full Delivery info & costs is on this page
Where is my order?
When we dispatch your order we automatically email you tracking information on a dispatch email with direct links to your tracking.
Occasionally, tracking doesn't update fully and it takes a few days longer.
We don't have access to anymore information that on this tracking page which you can see.
UK if you don't receive your parcel withing 5 working days please contact us
International if you don't receive your parcel withing 7-10 working days please contact us
Will I have to pay customs/duty charges?
If you are outside the UK - your government will charge you some level of customs/tax for imported goods.
The prices you see are excluding VAT so you will only pay tax on the goods when you import them to your country.
Full information on customs duty
Can I exchange an item?
Good news - yes you now can!
Just complete the exchange details on the return slip in your parcel.
It will need to meet our standard return T&Cs
Returnerar
Du har 14 kalenderdagar från dagen efter att du fått alla varor i beställning att returnera dem.
Alla returer måste meddelas inom 14-dagarsperioden, du är ansvarig för returporto, vi rekommenderar att du skickar varor med Royal Mail Tracked & Signed For, eftersom vi inte kan hållas ansvariga för varor som försvinner på vägen tillbaka till oss. Om inte varorna är felaktiga, i så fall återbetalar vi porto till dig.
Vi kommer att ge en återbetalning inom 14 dagar efter att vi mottagit varorna, förutsatt att de är i återförsäljningsbart skick, inklusive oskadad förpackning. Vi kan ta ut en avgift på 25 % efter eget gottfinnande, vi kommer att göra vårt yttersta för att undvika detta.
Efter 14 dagar utfärdar vi en butikskredit istället för en återbetalning.
Utbyten
Vi kan nu acceptera utbytesförfrågningar.
Vänligen skriv den artikel/storlek/färg/sida du vill byta mot - vi meddelar dig vid mottagandet av din retur om vi har lager.
Vi skickar dig en betalningslänk för frakt för att skicka ut bytesvaran när din retur har behandlats.
Vänta 2-3 arbetsdagar, vi kontaktar dig via e-post.
Returer som tas emot efter 14-dagarsperioden kommer endast att berättiga till butikskredit som kommer att utfärdas med ett e-presentkort till e-postadressen på den ursprungliga beställningen.
Do you have a discount code?
Online tool selling is hugely competitive.
We are a small company and can't buy the bulk quantities that suppliers can offer bigger discounts on.
As a result we try our best to be as competitive as possible and offer our best prices online at outset.
Always check our Blogs for any current Discount codes or offers or Sign Up to our Newsletter
For more information in discounts & freebies please watch this IG story here
Is my item in stock?
All stock is live (apart Mafell).
If you can add it to the basket we have it on the shelf - Yey!
Do you have a physical shop?
We are an online shop, so we can offer tools to across the world.
We don't have the resources to run a shop for customers to come too as well as service online orders.
However, we will be looking to have some pop-up shops around the UK in 2023.
Sign up for our Newsletter to find out when
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