At TF Tools, looking after you is important to us. Whether we advice you on the best set up for your work site, helping with other product recommendations or assisting on an issue with an item you have bought from us.

As you know, we work hard to source the best of the best so we stand by the quality of the brands we offer. TF Scott uses these brands on site, so they are put through their paces to make the cut.

However, we also know sometimes, products can fail. We are here to help with this.

For the the vast majority of our brands, we handle the warranty claim on your behalf. This means we liaise with the manufacturer for you. This saves you time & effort, if a replacement part or item is needed we generally carry stock for this, to allow a speedy reply. Most of our brands are based in USA, Japan, New Zealand so direct warranty handling would be a hassle for you, so we take pride in supporting on this.

How long is my warranty?

All items have a 1 year warranty as standard. However some brands have longer;

• DiamondBack 5 years
• Badger Toolbelts & Occidental Leather 2 years

How does a warranty claim work?

1. Email us;
   1. Order number (starts TFT)
   2. Image of the whole item
   3. Image of the issue /video if it is a moving part
   4. Current shipping address
2. We will reply within 24hrs (Mon to Fri) to acknowledge the claim & log it against your order
3. We will then assess the warranty with the brand, resolution is typically within 48hrs (Dead On is up to 1 week)
4. If approved for a replacement part - we will dispatch the part to you
5. If approved for replacement item - we will send a return label to you on email for Royal Mail Tracked 24hr return. When we receive the item back we will dispatch the replacement to you.

Why do I have to send the faulty item back?

Unfortunately, we have had issues in the last year where customers who still had the original faulty item, try to claim for multiple warranty claims. The only way to prevent this is for the faulty item to be returned to us.