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How quick is delivery?
If you can add an item to your basket it means it is in stock - Yey!
Dispatch is within 2 working days (Mon to Fri)
Domestic shipping - Royal Mail 24hr Tracked & Signed service between Mon to Sat.
International shipping - UPS or Postal services Tracked
We will always send you tracking information for your order the day it is shipped.
Check your Junk folder, sometimes TF emails end up there especially on Hotmail accounts.
Full Delivery info & costs is on this page
Can I change my delivery address?
If you have placed an order and need to change your address, we are unable to alter your order after it has been processed and confirmed on email.
We have recently changed our pick and pack process to get orders out as quickly as possible as we know this is important to you guys.
As a result, we can’t amend orders after they have been placed as it would stop the whole packing process to locate individual orders which we don’t have resources to do.
How much is shipping?
We ship worldwide!
UK Shipping is £5.99 for orders under £150.00 and Free over this amount.
International Shipping is calculated by the weight of the items in your basket and your address.
Full Delivery info & costs is on this page
Where is my order?
When we dispatch your order we automatically email you tracking information on a dispatch email with direct links to your tracking.
Occasionally, tracking doesn't update fully and it takes a few days longer.
We don't have access to anymore information that on this tracking page which you can see.
UK if you don't receive your parcel withing 5 working days please contact us
International if you don't receive your parcel withing 7-10 working days please contact us
Will I have to pay customs/duty charges?
If you are outside the UK - your government will charge you some level of customs/tax for imported goods.
The prices you see are excluding VAT so you will only pay tax on the goods when you import them to your country.
Full information on customs duty
Can I exchange an item?
Good news - yes you now can!
Just complete the exchange details on the return slip in your parcel.
It will need to meet our standard return T&Cs
Devoluciones
Tiene 14 días naturales a partir del día posterior a la recepción de todos los productos en un pedido para devolverlos.
Todas las devoluciones deben ser notificadas dentro del período de 14 días, usted es responsable del franqueo de devolución, le recomendamos que envíe los productos por Royal Mail Tracked & Signed For, ya que no podemos responsabilizarnos por los productos que se pierden en su camino de regreso a nosotros. A menos que los productos sean defectuosos, en cuyo caso le reembolsaremos el franqueo.
Proporcionaremos un reembolso dentro de los 14 días posteriores a la recepción de los productos, suponiendo que estén en condiciones de reventa, incluido el embalaje en buen estado. Podemos cobrar una tarifa de reposición del 25 % a nuestra discreción, haremos todo lo posible para evitarlo.
Después de 14 días, emitiremos un crédito de la tienda en lugar de un reembolso.
Intercambios
Ahora podemos aceptar solicitudes de intercambio.
Por favor, escriba el Artículo/Tamaño/Color/Lado que desea cambiar; le informaremos al recibir su devolución, si tenemos stock.
Le enviaremos un enlace de pago para enviar el artículo de intercambio cuando se haya procesado su devolución.
Permita de 2 a 3 días hábiles, nos pondremos en contacto con usted por correo electrónico.
Las devoluciones recibidas después del período de 14 días solo serán elegibles para el crédito de la tienda, que se emitirá mediante una tarjeta de regalo electrónica a la dirección de correo electrónico que figura en el pedido original.
Do you have a discount code?
Online tool selling is hugely competitive.
We are a small company and can't buy the bulk quantities that suppliers can offer bigger discounts on.
As a result we try our best to be as competitive as possible and offer our best prices online at outset.
Always check our Blogs for any current Discount codes or offers or Sign Up to our Newsletter
For more information in discounts & freebies please watch this IG story here
Is my item in stock?
All stock is live (apart Mafell).
If you can add it to the basket we have it on the shelf - Yey!
Do you have a physical shop?
We are an online shop, so we can offer tools to across the world.
We don't have the resources to run a shop for customers to come too as well as service online orders.
However, we will be looking to have some pop-up shops around the UK in 2023.
Sign up for our Newsletter to find out when
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