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How quick is delivery?
If you can add an item to your basket it means it is in stock - Yey!
Dispatch is within 2 working days (Mon to Fri)
Domestic shipping - Royal Mail 24hr Tracked & Signed service between Mon to Sat.
International shipping - UPS or Postal services Tracked
We will always send you tracking information for your order the day it is shipped.
Check your Junk folder, sometimes TF emails end up there especially on Hotmail accounts.
Full Delivery info & costs is on this page
Can I change my delivery address?
If you have placed an order and need to change your address, we are unable to alter your order after it has been processed and confirmed on email.
We have recently changed our pick and pack process to get orders out as quickly as possible as we know this is important to you guys.
As a result, we can’t amend orders after they have been placed as it would stop the whole packing process to locate individual orders which we don’t have resources to do.
How much is shipping?
We ship worldwide!
UK Shipping is £5.99 for orders under £150.00 and Free over this amount.
International Shipping is calculated by the weight of the items in your basket and your address.
Full Delivery info & costs is on this page
Where is my order?
When we dispatch your order we automatically email you tracking information on a dispatch email with direct links to your tracking.
Occasionally, tracking doesn't update fully and it takes a few days longer.
We don't have access to anymore information that on this tracking page which you can see.
UK if you don't receive your parcel withing 5 working days please contact us
International if you don't receive your parcel withing 7-10 working days please contact us
Will I have to pay customs/duty charges?
If you are outside the UK - your government will charge you some level of customs/tax for imported goods.
The prices you see are excluding VAT so you will only pay tax on the goods when you import them to your country.
Full information on customs duty
Can I exchange an item?
Good news - yes you now can!
Just complete the exchange details on the return slip in your parcel.
It will need to meet our standard return T&Cs
You have 14 calendar days from the day after you receive all goods in an order to return them.
All returns must be notified within the 14 day period, you are responsible for return postage, we advise sending goods by Royal Mail Tracked & Signed For, as we can not be held responsible for goods which go missing on their way back to us. Unless the goods are faulty, in which case we will refund the postage to you.
We will provide a refund within 14 days of receiving the goods, assuming they are in resaleable condition, including undamaged packaging. We may charge a 25% restocking fee at our discretion, we will do our upmost to avoid this.
After 14 days, we will issue a store credit instead of a refund.
We now can accept exchange requests.
Please write the Item/Size/Colour/Side you want to exchange for - we will let you know on receipt of your return, if we have stock.
We will send you a payment link for shipping to send out the exchange item when your return has been processed.
Please allow 2-3 working days, we will contact you by email.
Returns received after the 14 day period will be eligible for store credit only which will be issued by an e-gift card to the email address on the original order.
Do you have a discount code?
Online tool selling is hugely competitive.
We are a small company and can't buy the bulk quantities that suppliers can offer bigger discounts on.
As a result we try our best to be as competitive as possible and offer our best prices online at outset.
For more information in discounts & freebies please watch this IG story here
Is my item in stock?
All stock is live (apart Mafell).
If you can add it to the basket we have it on the shelf - Yey!
Do you have a physical shop?
We are an online shop, so we can offer tools to across the world.
We don't have the resources to run a shop for customers to come too as well as service online orders.
However, we will be looking to have some pop-up shops around the UK in 2023.
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